Support Services
Choose what you need — one-time fix or ongoing help. If you’re not sure, message us and we’ll recommend the best option.
Windows Installation (10/11)
Clean install with drivers, updates, and basic optimisation.
- Windows 10/11 install + updates
- Driver setup and stability checks
- Optional data backup/transfer
Virus & Malware Removal
Remove malware, improve security, and restore performance.
- Scan + removal
- Browser cleanup
- Basic security recommendations
Slow Laptop Fix
Speed up your laptop with cleaning, fixes, and upgrade advice.
- Startup optimisation
- Storage health check
- Upgrade plan (RAM/SSD)
RAM Upgrade
Improve multitasking and performance with compatible RAM.
- Compatibility check
- Install + testing
- Stability verification
SSD Upgrade
Biggest performance boost — faster boot and app load time.
- Clone or fresh install option
- Health checks + optimisation
- Optional old drive backup
Data Recovery & Backup
Recover or transfer important files where possible.
- Recovery assessment
- Data transfer to external storage
- Backup guidance
How It Works
Simple process — quick diagnosis, clear pricing, and a professional fix.
Message Us
Send your issue + laptop/PC model on WhatsApp. Photos/screenshots help.
Confirm & Quote
We confirm what’s needed and guide you to the correct price/service.
Repair / Install
Drop-off, pick-up, or home visit. We fix and test properly.
Handover
You get a clear summary + tips to avoid the same problem again.
Service Area & Hours
Based in Preston, UK. Home visits are available within approximately 10 miles (subject to availability).
Preston & Nearby
Home service visits are ideal for Wi-Fi issues, setup, and basic troubleshooting.
- Preston + nearby areas (10-mile radius)
- Onsite setup/troubleshooting
- First hour charge shown on pricing page
Business Hours
Weekend availability (as shown on your site).
- Saturday & Sunday
- 10:00 AM – 10:30 PM
- WhatsApp responses during open hours
Warranty & Quality
We test devices properly before handover and provide warranty on selected repairs.
- Testing after repair/install
- Clear explanation of work done
- Advice to prevent repeat issues
Support FAQ
Quick answers to common questions.
Do you do home visits? Yes
Yes — home visits are available within around 10 miles of Preston (subject to time/availability). Home visit pricing is on the pricing page.
How long will my repair take? Depends
It depends on the problem and parts availability. Many software fixes can be same day. Upgrades (RAM/SSD) are usually quick once confirmed compatible.
Can you install parts I buy from your shop? Yes
Yes. After purchasing from the shop page, you can book installation from the pricing page or message us for the quickest option.
Do you help choose the correct RAM/SSD? Yes
Yes — send your laptop model (or a photo of the bottom label) and we’ll confirm the correct RAM/SSD type and recommended size.
Do you recover deleted files? Sometimes
Sometimes — success depends on the drive condition and whether new data has overwritten the old files. We’ll do an assessment first and explain your options.